Refund Policy

Balance purchases (top-ups) are final. In general, your balance is non-refundable and cannot be withdrawn as cash, because the balance is intended for use of the service.

We may review a refund in certain cases, including:

• A double charge for one and the same order.
• A system failure on our side that prevented the balance from being credited even though the payment succeeded.

Send a request to [email_kontak] including proof of payment (e.g. the order_id and the QRIS receipt) along with a brief explanation. We will review your claim within a reasonable time after the complete evidence is received, and we will contact you with the outcome.

Your balance does not expire unless stated otherwise in writing. It remains usable until it is depleted.

If a dispute arises regarding payment or refunds, we prioritize an amicable resolution through our official contact channels. If no resolution is reached, the dispute will be settled under the laws applicable in [domisili_hukum].